viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Performance & security by Cloudflare. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. ACCC chairman Rod Sims said the statements created a false sense of urgency. And the original face value of our tickets was nowhere to be found on the site. Piggyback tickets may not be sold in the same listing. Stay informed. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. 2.18 Merchant Description. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. 1. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. 1.1 Introduction. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy.
viagogo Tickets - Google Play 3.4 Indemnity. 2.4 Listing. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. CHOICE supports the First Nations people's Uluru Statement from the Heart. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act.
Ticket resellers: Viagogo reviews | news.com.au Australia's leading Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. 7.3 Additional Policies. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. I understand the answer but I dont like it.
Frequently Asked Questions | Opera Australia The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees.
How do I find tickets I've already downloaded? Enter a valid email address (e.g. it is a scam.
Kiwi issues warning after Viagogo 'ripped off' elderly mother 2.9 a) Exception to Sellers Obligation to Confirm. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. The parent sponsorship application fee cannot be refunded. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets.
If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Read more:
Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 4.3 Sellers Shall Not Include Promotional Material with Tickets. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. -Skip the queue - buy your tickets in just two taps. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Original price eur159!!!!! We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.
Read Customer Service Reviews of www.viagogo.com - Trustpilot You may have to fill in a Dispute Claim Form. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. 2.16 Season Cards. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. I entered the incorrect email when registering, how do I change it? Invalid tickets are defined as anything where buyers are refused entry. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake.
Viagogo 'refusing to refund fans' for gigs cancelled in pandemic ACCC takes action against ticket reseller Viagogo - news If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 3.1 Accurate Descriptions. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Send the completed form to the office processing your application. Why is the price printed on the ticket different to what I paid? I bought 2 blackpink ticket a month before the concert for 550eur per person. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled.
Customer Files Viagogo COVID-19 Ticket Refund Class Action I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . 2.13 Ticket Information. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. THEY ARE SCAMMER! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Why do my tickets have someone elses name on them? Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Read more:
Received just 2 days before the concert transfered from someone via ticketmaster! 6.9 Change or Suspension of Site. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Viagogo has advised customers who cannot attend a rescheduled event. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements.
Ticket reseller Viagogo fined $7 million for misleading Australian Viagogo does not pay sellers unt. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. What is the viagogo complaint handling process? You will need a username and password to access the Site and use the Services. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Sellers should use our automated online confirmation process. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. 2.9 Seller's Confirmation Obligation. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country.
Can I Get a Refund from Viagogo? - GetHuman Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Stock images:Getty, unless otherwise stated. Just another site viagogo refund australia. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. This charge is in addition to the amount originally paid for the tickets. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Prices are set by sellers and may be below or above face value.". The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently.
Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Can I pick up my tickets instead of having them shipped? The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. You may find other users information to be offensive, harmful, inaccurate, or deceptive. They may do that if you make a fraudulent claim. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. From the actions menu, select the 'Request Refund' option. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. If this is also unsuccessful We will not offer a refund.
Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. The caretaker period for the NSW Election commenced on 3 March 2023. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Unfortunately, postmarked entries after June 5 will not be accepted.
Viagogo to pay $7 million for misleading consumers | ACCC viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Service 196 Value 191 Shipping 166 You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. 3. Contact Viagogo directly - raise a complaint & request a full refund. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo.